Last updated: September 2026
The 30 day guarantee
If it is not working for your dog, tell us within 30 days of delivery and we will make it right. Opened or not.
How it works
- Email hello@truvapets.com with your order number.
- Tell us what did not work. We read every one of these, and it feeds back into the Standard.
- We reply within one business day with next steps. For most opened consumables, we will not ask you to ship anything back.
- Refunds go to your original payment method within 5 to 10 business days of approval, depending on your bank.
What is covered
- Unopened products in original packaging: full refund.
- Opened food, treats, or supplements your dog tried and rejected: full refund or replacement, your call.
- Damaged or wrong items: replacement or refund, no return needed.
What is not covered
Requests made more than 30 days after delivery, and orders we can see were placed for resale.
Truva Pets LLC, California. Questions: hello@truvapets.com